Need plumbing, Painting, tiling, paving, carpet fitting and renovations in a hurry? Ovybrooks has the solution for you! Servicing the whole of Johannesburg Ovybrooks charges NO CALL OUT FEE, FREE QUOTES and WILL BEAT ANY WRITTEN QUOTE! Ovybrooks will fix your maintenance problems without fuss or delay as we operate 7 days a week!
Along with our Cleaning services we offer a full range of interior & exterior Painting service for both Residential and Commercial clients. From offices and churches to schools, homes and more, our experienced professional painters and other staff have the skill and the know-how to beautify your home or office the way you might have dreamed. Our clients will find our prices reasonable, our service fast and the quality and attention paid to your home or office far above normal standards.
We offer Cleaning for single offices to multiple storey office blocks and complexes. We offer contracts for periods ranging from daily, weekly and monthly services or any variation. We use regular stuff that is reliable and knows our systems for your peace.
FREQUENTLY ASKED QUESTIONS
Q. How many years have you been in this business?
We have been in the business of offering professional Cleaning services for many years now. We pride ourselves on providing commercial and residential Cleaning services in Gauteng area. We have served a number of satisfied customers so we can supply references on request.
Q. Do you need a deposit?
We do not change any payment or up front deposits. Payment is made following completion of a Cleaning job, after inspecting the premises to ensure quality. Once the Cleaning service is fulfilled and you have looked over the job with our Cleaning team supervisor, you can pay in cash or by any alternative payment arrangement made prior to the rendering of the Cleaning services.
Q. Do you have a cancellation fee?
We do not have a cancellation fee. We are pretty flexible with our customers. We just ask a notice of change or cancellation as far in advance as possible, so that we can adjust our schedules.
Q. When can your cleaners come?
We have Cleaning teams in Gauteng serving all areas and postcodes. Usually we are able to provide cleaners in Johannesburg on the same day, especially if you can call in the morning. We recommend an advance booking so that you can have the pick of appointment dates and times.
Q. What are your working hours?
Our cleaners work 7 days a week and are very flexible. On weekdays we usually start at 8 with latest appointments beginning between 5 and 6pm. Our weekend start time is 9am and we work Saturdays and Sundays, at no additional fee. Advance booking is rather recommended for you to get a time and date that suits you best.
Q. What nationality are the cleaners? Do they speak English?
Most of the cleaners are of either South Africans or other nationalities. Most of the Cleaning staff speaks English on communicative level. We make sure to have an English speaking cleaner or supervisor at all times, so you can give them instructions before the Cleaning. If you have any special requirements regarding the Cleaning, we encourage you to call our office staff or email us we will pass the note to your cleaner!
Q. How do you clean carpets?
Firstly, carpets are hovered to remove any loose dirt, dust or particles. Following hoovering, carpets are pre-treated in order to remove stains. Then shampoo is applied to the entire carpet(s). This is left to sit and then extracted at high pressure with steam and heat. This takes out about 90% of moisture and removes stains caused by spills, pets and wear and tear. Following the Cleaning itself, we deodorize the cleaned areas and finally, we use a spray and extraction system to minimize the time it takes for the carpets to dry.
Q. How long will it take before my carpet is dry?
With the application of steam Cleaning, it is typically about 2/3 hours before the carpet is completely dry.
Q. Do you provide the Cleaning materials and equipment?
The services End of Tenancy, Carpet and Upholstery Cleaning include all materials and equipment. For Once-off Deep Cleaning services we provide the materials.
Q. How many cleaners will you send?
We usually send a team of 2-4 cleaners, depending on the size of the property and the type of Cleaning to be done. However, Professional Carpet or Upholstery Cleaning jobs can be done by a single cleaner, who is properly trained and equipped.
Q. Do your services have a quality guarantee?
End of Tenancy Cleaning and Deep Cleaning are guaranteed professional services. If our cleaners missed something, or there is anything that you are not happy with, you can always call our office within 48 hours of the job. Then the Cleaning team will come back to do a free-of-charge re-Cleaning of the missed spots.
Q. Do I have to defrost my fridge and freezer in advance?
It would be surely helpful if you defrost your fridge, freezer or deep freeze before the cleaners arrive. This will speed up the Cleaning and deodorizing process, and help our cleaners leave your appliances in the best possible condition.
Q. Do you clean the oven?
Yes. Cleaning of ovens, cupboards and other appliances, inside and out, is included in the price of our professional End of Tenancy Cleaning.
Q. Do you clean windows from the outside?
Yes, we safely clean outside windows reachable from inside the property. If you need upstairs window Cleaning, please discuss this with our office staff.
Q. What if I booked them for 4 hours and they need more time, or if they finish earlier?
For the Cleaning services you are charged a flat rate per project no extra charge will be effected. If the cleaners need more time, they will stay as long as they are able to with respect for further appointments.
Q. What equipment do you use?
We use SABS Approved professional carpet, upholstery and general Cleaning equipment. Our Cleaning teams use the necessary detergents, materials and professional equipment for a guaranteed service.